Moducraft

Privacy Policy

Last updated: 5 June 2026

1. Introduction

Moducraft respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard information when you visit moducraft.org.za or engage our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information we collect

We collect information that you provide directly to us, including:

  • Name and email address (via our contact form)
  • Business name and website URL
  • Industry and budget range
  • Any information you include in your message to us
  • Phone number (if you choose to contact us via WhatsApp)

We also automatically collect limited technical information when you visit our website:

  • IP address (anonymised where possible)
  • Browser type and version
  • Pages visited and time spent
  • Referring website

3. How we use your information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request
  • Send you project-related communications
  • Improve our website and services
  • Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal basis for processing

Under POPIA, we process your information based on:

  • Consent - when you submit a contact form or sign up for communications
  • Contractual necessity - when we need your information to deliver services you've engaged us for
  • Legitimate interest - for website analytics and service improvement

5. Cookies and tracking

Our website uses cookies for analytics and essential site functionality. Specifically:

  • Google Analytics cookies (_ga, _ga_*) - used to distinguish unique visitors and track site usage. These cookies are set when you visit our site and expire after 2 years. The data collected is anonymised and used to understand how visitors interact with our site.
  • Cloudflare Turnstile cookies - set on our contact form to prevent spam. See Cloudflare's privacy policy for details.

  • Microsoft Clarity - used for heatmaps, session recordings, and behaviour analytics to understand how visitors interact with our site. Clarity may set cookies and collects anonymised usage data. See Microsoft's privacy statement for details.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

6. Data storage and security

Your personal information is stored securely. Form submissions are stored within our content management system and are accessible only to authorised Moducraft team members. We use HTTPS encryption on all pages.

We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Third-party services

We may use the following third-party services that process data on our behalf:

  • Cloudflare - security and performance (Turnstile spam prevention)
  • Calendly - appointment booking (if you choose to book a call)
  • Google Analytics - website usage statistics (page views, traffic sources, device types). Google Analytics uses cookies to collect anonymised usage data. See Google's privacy policy for details. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
  • Microsoft Clarity - heatmaps, session recordings, and behaviour analytics to help us understand how visitors use our site. See Microsoft's privacy statement for details.

Each third-party service has its own privacy policy governing the use of your data.

8. Your rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at [email protected].

9. Children's privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this privacy policy from time to time. The most current version will always be available on this page with the updated date shown above.

11. Contact

For any privacy-related questions or requests, please contact:

Moducraft
Email: [email protected]
Cape Town, Western Cape, South Africa